Recent Postings

Small business owners are often admonished to focus on their business expertise and outsource support activities to others. But choosing a professional to support your business initiatives can be confusing

Your website provides a lasting impression of your business. A dated web presence suggests a business that is behind the times. The profusion of smartphones and tablets has initiated changes

I got an email today from a highly respected business person. But instead of reading the note, I was focused on his picture. Too often, people online look like inmates

Working with a small business based outside the U.S. can be challenging, but rewarding I was working with one of my clients recently. He has a relationship with a small

In the last few weeks, I have had three experiences with suppliers. One delighted me, one disturbed me, and one disappointed me. Let’s learn from each of them. First, Delight.