4 Tips to integrate QR codes & video into your trade show marketing

January 2nd, 2011

Here are a few tips to help maximize the use of your trade show experience in 2011.

First,   as electronic as we get, we still use print to share information.  Think about adding a QR code to your business card.  Then linking that QR code to a video or video rich web experience.  When your prospect gets back to the hotel, whose card is going to get looked at first?

Also, if you are going to have brochures or advertise  in a show magazine, think about integrating QR codes into the presentation.  Here is an example of a QR code used by Costco in one of their magazines.

Second,   if you are doing a presentation, put a QR link or video into your presentation.

Third, make a name tag that your booth visitors can scan.

Fourth, capture your show experience on video.  Think about the questions and answers that come up at the show.  How you create an experience that lives on after the trade show.  Something that you can use as a second touch with prospects and customers, or for those who could not make it.  Link that video back to a QR code you distributed at the show.  Here is a clip we did with Honeywell.

When using QR codes, it is important to plan what you are linking to.  Make sure your link is smartphone friendly  Additionally, if you have the space, suggest to the reader ways to download readers etc.

                 

Can you do internet video yourself? What’s involved in making a YouTube video people really watch?

January 1st, 2011

Can you do an internet video on your own, or should you hire a professional?  Over the last month, we’ve been involved in a couple of discussions on this topic.

During a presentation in December, I asked the question; “Have any of you (the attendees) ever taken a great picture while on vacation?”.  Almost everyone raised their hand.  Then I asked, “How many of you would hire yourself to photograph your wedding?”  No one responded positively on that question.

What does this have to do with internet video? Yes, you can put together a video that works.  Can you do it time after time?  Are you willing to risk your business reputation on what you produce? Are you really going to create videos on your own on a regular basis?

In a recent article, a business consultant noted a concern that she did a few videos but did not like the way she looked.  Another firm noted that they were going to do it themselves, but when asked how many they had done… the response was “well, we really have not gotten started yet.”

Working with another client, we noticed how people generally answer questions.  In normal in person conversations, we are not under a time constraint to answer a question.  If it takes us 5 minutes to answer the question, so be it.  It is unlikely the listener is going to get up and leave, if we take a bit of time getting to the point.  Next time you answer a question, think about how you preface it.  Do you say “that’s a good question” – do you preface the answer with an explanation of how you have determined the answer?  Do you start with a minor point and build to a major one.

While these answer constructs work in person, for an internet viewer it can be problematic.  You have about 15 seconds to convince the internet viewer that you are going to provide a quality answer to their question.  If you can’t get to it quickly, that viewer is gone.

For most clients, one of the questions that we create is “Tell us about how YOUR COMPANY  provides the solution to the problem”  In the initial video interview,  one client started out noting that the company was based in Illinois, then, it sells products, lastly, here is the solution it provides.  Good content, but did not answer the question promptly. Not to worry, we modified the order in the final video segments so that the most important point was the first one. That was the point that really answered the question. .

Lastly, you can really write a script, this would insure that your clip is exactly what you want. Then you can rehearse it, and do several takes..   After a while, you might get there.  But remember, the internet is all about being authentic. Too rehearsed can be a problem.  Plus, what is it going to cost for you to spend hours on the rehearsal of your subject matter expert.

                 

What is a QR Code? Linking e-content & print

December 22nd, 2010

I wrote this for Small Biz Chicago. Reposted here.

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What’s a QR code? How to use new 2-D barcodes to link print with the Internet

By Mark Goodman, Guest columnist

What is this 2-D Barcode? How are businesses using it to link print content with their Internet strategies?

Have you ever seen a barcode like the one shown below? In the parlance of the Internet, they are QR codes.


A  QR code, which links to the e-Conversation Portfolio page.

These two dimensional representatives of data were invented by a Toyota subsidiary, wanting to better track automotive parts in the mid-1990s.  As smartphones became more prevalent, they were adapted to link print to some type of URL.

You may have first seen a QR code in a magazine. I first saw one in a golf magazine in Hawaii a few months ago. Then I started to notice them in fashion and travel publications.  A month later, the codes were visible in such publications as Time, National Geographic Chicago Tribune, etc.

So, what kind of content was linked to QR codes? As it turned out, the codes were linked to a variety of media applications.  A fashion line linked to a video that showed behind the scenes at New York Fashion Week. A hair dryer went to a set of slides that provided more information on how the device functioned. The Chicago Tribune linked the movie review section to the film critic’s video review. The Chevy Dealers of Chicago offered a link to a dealer locator.

But print publications are not the only place for a QR code. A direct mail piece  from a local hospital included a QR code linked to registration for an e-newsletter.  A rental property included a QR code linking to a more information on the available apartment. A restaurant put a QR code on the door linked to reviews of the restaurant on Google. A nonprofit is featuring QR codes in its brochure as a bonus for higher level sponsorship.

What are some tips for using QR codes? Here’s a few to consider:

Think about what to link to: Videos and  mobile friendly websites work best. A video allows for the viewer to take the next step in getting to know you. Plus, it does not require the viewer to do anything else other than just press “play.”

  1. Try out the link on your smartphone before you put it in print. Make sure that the link works well and that the experience on a small screen is reasonable.  One of National Geographic‘s QR Codes linked with a very hard-to-read website.  Then, when you hit the link in the middle of the site, an iPhone went to a Flash site that it could not read.
  2. Lastly, include a little piece explaining how to access a QR code reader.

When creating content, consider how it can be used across various media. At e-Conversation Solutions, our process focuses on the questions that your customers and prospects are asking you. Take those questions and answers and make them part of the dialogue that you have with your community.  Ask a question with a QR code, then answer it in your link.

Remember that a QR code requires a smartphone. Smartphones are the fasted growing category of mobile devices, and they are catching on rapidly among business owners. Still, you won’t reach everyone. But even among those who don’t use smartphones, if nothing else, a QR code will surely start a conversation.


Special thanks to:

Ann Meyer

                 

Want to get on page one of a search organically? Video does really work to get you on page one.

December 2nd, 2010

I spent some time over the weekend looking at our YouTube channels.  YouTube supplies quite a few statistics in their “Insight” package.  You can determine how often videos are being viewed and by what means the viewers find the videos.  By using those tools you can better understand what it takes to get a video on page one of a search.

Once you use the analytics package, it is important to verify independently that the video really does get you on page one.  If you use your own browser, it is likely your content is likely to appear highly ranked, because Google knows that you prefer to look at your own content.

So, I asked two people to independently research videos.  You can do it yourself if you wish.

  • Do a search on “what makes a business valuable” a Paul Heinze video should come up on page one
  • Do a search on “what makes a community bank different” a Mike Kiss video is likely to appear on page one.

Achieving a high ranking does involve using the “long tail” of a phrase instead of individual words.   However, in order to keep your cost down with pay-per-click, you also have to use “long tail”

The advantage of video is that you can also use your video on your website, in your email campaigns, with QR codes linked to your print marketing.   Your keyword pay-per-click efforts only last for as long as you are paying.

We are actually doing a study that will compare video with pay-per-click.  So, more to come.

                 

The Benefits of a YouTube Channel: More Time + More Content = Many More Views.

September 10th, 2010


Mark Goodman

We had a great view week on the SCORE Chicago video YouTube Channel www.youtube.com/scorechicagovideo. Best day ever, over 350 views. Interesting, nothing was viral, it was a combination of continual programming. Here’s the breakdown:




Out of over 300 videos, these 8 were about a third of all views. How did they get to the top? There are 3 categories demonstrated. The first category is search. When you get a channel established, Google and YouTube find you as a trusted source. Every day, they refer viewers to these videos. Second, the SBA video was a new video that was promoted through a blog. Lastly, the Constant Contact emails were part of an email campaign, for a workshop. “emails opened” was the featured video, but viewers who watched that one, watched some of the other ones. We constructed the channel to encourage the watching of multiple videos.

Every video you post will not be a blockbuster. However, a well constructed channel with engaging content, will allow you to attract customer and prospects on an ongoing basis. Your expertise is found, referred and promoted.

                 

How can you use Search Optimized Video on your website?

August 9th, 2010


Mark Goodman

Any website can use SOV. Given that the content is tied to a company initiative, featuring the video on your website can supply new content. Tying the content to an event will also update the site. Check out this use of e-Conversation produced Search Optimized Video by Warady & Davis LLP:



And, if you are thinking about updating your site, here is a short video that answers the question “How do I know if my website having search engine issues?”



Most companies will show up in the first set of searches on the company name… so, how will SOV help? The SOV process determines a set of key questions that customers and prospects are asking about a company initiative. While that content is key to creating video, it can also be integrated into the website. Put the questions and answers on Page One. Create a Frequently Asked Questions page. Integrate the questions into a new page crafted around the initiative.

And, for companies that are not quite ready for video, the creation of questions and answers is a great first step. It gets you thinking about the next generation website and how it will be integrated into your conversation with customers and prospects.

                 

Uncertain about Search Optimized Video?

August 4th, 2010


Mark Goodman

Uncertain about Search Optimized Video (SOV)? It’s OK to be a maybesayer.

The idea of featuring Search Optimized Video as a cornerstone to your customer acquisition process in a new concept to many sales and marketing executives. As we review the concept with them, most initial meetings yield a resounding “MAYBE” .

We’ve been there before. The sales executive who announced, “I don’t think I really need a cell phone to stay in touch! That’s why I have a personal secretary.” or the air freight exec who declared “people don’t want to track their packages on line, I think they would rather call” Lastly, when setting up an on line ordering system for a dealer network, a large company VP stated “they can order what ever they want on line, but we won’t ship until we get a signed hard copy purchase order”

If you are a maybesayer about SOV, here are 3 things to do.

1. When you talk to customers and prospects, make a list of questions they are asking… and how are you answering those questions
2. Follow companies in Twitter, subscribe to videos on YouTube, read some blogs
3. Think about your sales / prospecting process… how could it be improved

For more information on Search Optimized Video, please check out our new white paper.



                 

Let’s Go Global

July 21st, 2010

How can your video portfolio take your business around the world?

Mark Goodman

When you create compelling content, companies will help you distribute it.

Here are two examples:


TerritorioScuola is an Italian content aggregator. They target a specific audience and find programming that appeals to that viewer. If your company creates quality content that would be useful to their viewers, you can appear in their channel.



Here is another version of content aggregation. Univision is a Spanish-language television network in the United States. It has the largest audience of Spanish language television viewers according to A.C. Nielsen ratings. In recent years the network has reached even parity with America’s five major English language television network.



Also note on these links how the whole series of videos is featured – the concept of aggregation at work.

                 

“Tricks” of the trade

June 4th, 2010


Mark Goodman

What was the editing trick on this video? We got a number of comments, but no one caught it.

So, here is what we did. I asked Ken the question “How can SCORE help me be successful?” As it turned out, Ken answered the question first for someone starting a business, then for some one who is in business. In a normal conversation, you as the listener would make the connection. No problem. But with internet video, viewers tend to click off once the first answer is finished. So rather than one clip, we made two clips using the same question. Check it out….



How do we know viewer behavior?
You Tube supplies graphs on selected videos as to how well a video holds a viewer’s attention. The line in the middle is average attention compared with other videos of the same length. A higher line is better. The graph on the left is typical of a “two answer” questions. You will note that after the first answer is given viewers drop off. The graph on the right is what you want to achieve. Capture your viewer’s attention and keep them.
Two Answer Question


Goal- Start High –End Higher


Why is it important to hold a viewer’s attention? First, your goal is to be a trusted source. If people don’t watch, you lose. Second, you may put a link at the end of the video to another video, if people click off, they don’t get that link. Third, YouTube recommends other videos at the end, if viewers click off, your lose a chance for one of your other videos to be found. Lastly, Google uses this data to determine if they want to rank a video higher in a search. Their assumption is that if people watch it more all the way through, it must be more valuable.

                 

People buy from People.

May 14th, 2010


Mark Goodman

Bill Docherty, a persuasive communication expert has found that “the communicator’s attitude and tone of voice will account for 93 percent of the effectiveness of his or her communication, and the words will only account for 7 percent of a person’s effectiveness.”

Maybe this is why video is becoming more widespread when it comes to internet search.



Until recently, search was “words” because that was all search could do.  With the Google purchase of YouTube, there is an increasing emphasis on video in search.  Over 25% of all Google searches are on YouTube.  Video is 50 times more likely to land on page one of a search.

Search is a “fact based” exercise.  Searchers are looking for answers.  They are building relationships.  Looking for places to return for continual knowledge.



Traditional video production TV tended to mix emotion with fact.  The concept was to reach your heart through dramatization.  One placement, hopefully, it will get you to call. Check out this PR spot



Here is another approach.  These are excerpts from an interview with the head of the organization.  Focused on providing answers to questions.  Building trust and a relationship.  Creating a launching point for a conversation.  Providing a person that people feel comfortable buying from.



Services

Then, an opportunity to purchase.  Same format.  Logical “close”.


AMEX


Both good approaches.  The PSA is traditional PR.  The second approach adapts itself to social media, and lays the foundation for the conversation.