Two New e-Conversation Solutions Clients

February 19th, 2011

We built a new channel for The Consulting Bench.

Looking for a Consulting Job? Why use the Consulting Bench – Iain Lopata CEO

Also added new videos to Anchor Advisors

                 

Be Careful with QR codes – Get the Appropriate Reader

January 26th, 2011

This came in from one of the SCORE counselors.  SCORE Chicago recently added QR codes to their new brochure

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I was just testing the QR codes on the SCORE brochure. I used Google Shopper on an android phone ( HTC G2 with Google from T Mobile) because it came pre-loaded and because I used it with other barcodes successfully.   None of the codes worked.  Alarmed, I tried another app, QR Droid.  All the codes worked.  Also, using QR Droid, I was able to scan codes directly from my monitor without printing — just as you’d expect.

Although I  don’t know exactly why this is.  I think it’s because Shopper assumes the code is a product code and not a URL. (pretty correct) I’m not sure of that.  Nevertheless,  it’s clear that the problem is the software, not the printing.  The moral of the story is, we have to be a little careful before we tell folks it works on any (most) smartphone: it does, but not with any software.

                 

How a playlist in YouTube can help guide your viewers through a series of videos

January 17th, 2011

Internet video viewers prefer short clips that answer specific questions.  Sometimes, however, the sum of the parts can be greater than each part separately.  We did an interview with Ambassador Bruce J. Oreck and former Ambassador Michael M. Wood. They discussed the League of Green Embassies.  Wood was the founder, Oreck is the current leader.

The League of Green Embassies was formed to share opportunities and successes for conserving natural resources at diplomatic missions worldwide.  More information at: http://leagueofgreenembassies.blogspot.com/

There were 4 clips from the interview.  Each clip addresses a different question about the League.  You can watch them separately, but to capture the energy of the interview, we also created the play list below.  This link can be sent in an email or posted on a website.

http://www.youtube.com/view_play_list?p=8EA0063D85ADC101

Additionally, playlist can be embedded in the same manner as a single video.

So check it out.  One more tool in your YouTube set of capabilities.

                 

As a publisher, how do you respond when your link or site does not work for a specific viewer?

January 17th, 2011

Lately, I’ve been experiencing situations where links, sites, etc.  Don’t always work for people I send emails to.

For most of the 2000’s, we lived in the world of Microsoft XP and Microsoft Explorer.  Yes, people used Firefox or Mac’s, but if they did, you as a content creator could shrug your shoulders and say…. Well, that’s your issue.   But today, we have multiple browsers, Chrome, Safari etc., mobile browsers, even different operating systems (Android, Blackberry etc).  Even in the Microsoft world there is Vista and Windows 7. Additionally, with YouTube for example, there are internal links on the channel, that can’t be shared on the outside.

Often, there is a pretty simple fix.  If you are a receiver of the link let the author know.  If you are an author, take it to heart and try to figure out the fix. It’s not a perfect world, but innovation rarely is.

                 

If Melissa Bean had listened to e-Conversation Solutions, would she have won the election?

January 9th, 2011

Melissa Bean represented the 8th District in the U.S. House of Representatives.  She lost the election in November by less than 300 votes.  There was a sense that Bean did not take the competition very seriously.

In April, we did an analysis of Twitter (see below).  We noted to the Bean team that the best defense is a good offense. Indeed offered Bean our video solution at a very attractive prices.  No Takers.

Bean did have a YouTube channel.  Less than 3000 views.  Although she did post somewhat often, the channel as laid out looked like she had not done anything for 6 months before the election.  Bean had a Facebook presence. Posted about once a month.

Think of all the Questions that were asked of Bean in 6 months before the election.  Internet Answers could have given her a presence and insured visibility to counter the “Dump Bean” folks.  Additionally, monitoring the negative comments could have helped create strategies to better position the candidate.

Likely this would have turned at least 300 voters.

In October, I talked to Bean at a press conference in Chicago.  She noted that she had to spend the rest of the day at lunches, teas and house meetings.   Given the workload of a member of  Congress, spending a bit less time at lunches and a bit more time on line can be a win/win for public figures.

                 

4 Tips to integrate QR codes & video into your trade show marketing

January 2nd, 2011

Here are a few tips to help maximize the use of your trade show experience in 2011.

First,   as electronic as we get, we still use print to share information.  Think about adding a QR code to your business card.  Then linking that QR code to a video or video rich web experience.  When your prospect gets back to the hotel, whose card is going to get looked at first?

Also, if you are going to have brochures or advertise  in a show magazine, think about integrating QR codes into the presentation.  Here is an example of a QR code used by Costco in one of their magazines.

Second,   if you are doing a presentation, put a QR link or video into your presentation.

Third, make a name tag that your booth visitors can scan.

Fourth, capture your show experience on video.  Think about the questions and answers that come up at the show.  How you create an experience that lives on after the trade show.  Something that you can use as a second touch with prospects and customers, or for those who could not make it.  Link that video back to a QR code you distributed at the show.  Here is a clip we did with Honeywell.

When using QR codes, it is important to plan what you are linking to.  Make sure your link is smartphone friendly  Additionally, if you have the space, suggest to the reader ways to download readers etc.

                 

Can you do internet video yourself? What’s involved in making a YouTube video people really watch?

January 1st, 2011

Can you do an internet video on your own, or should you hire a professional?  Over the last month, we’ve been involved in a couple of discussions on this topic.

During a presentation in December, I asked the question; “Have any of you (the attendees) ever taken a great picture while on vacation?”.  Almost everyone raised their hand.  Then I asked, “How many of you would hire yourself to photograph your wedding?”  No one responded positively on that question.

What does this have to do with internet video? Yes, you can put together a video that works.  Can you do it time after time?  Are you willing to risk your business reputation on what you produce? Are you really going to create videos on your own on a regular basis?

In a recent article, a business consultant noted a concern that she did a few videos but did not like the way she looked.  Another firm noted that they were going to do it themselves, but when asked how many they had done… the response was “well, we really have not gotten started yet.”

Working with another client, we noticed how people generally answer questions.  In normal in person conversations, we are not under a time constraint to answer a question.  If it takes us 5 minutes to answer the question, so be it.  It is unlikely the listener is going to get up and leave, if we take a bit of time getting to the point.  Next time you answer a question, think about how you preface it.  Do you say “that’s a good question” – do you preface the answer with an explanation of how you have determined the answer?  Do you start with a minor point and build to a major one.

While these answer constructs work in person, for an internet viewer it can be problematic.  You have about 15 seconds to convince the internet viewer that you are going to provide a quality answer to their question.  If you can’t get to it quickly, that viewer is gone.

For most clients, one of the questions that we create is “Tell us about how YOUR COMPANY  provides the solution to the problem”  In the initial video interview,  one client started out noting that the company was based in Illinois, then, it sells products, lastly, here is the solution it provides.  Good content, but did not answer the question promptly. Not to worry, we modified the order in the final video segments so that the most important point was the first one. That was the point that really answered the question. .

Lastly, you can really write a script, this would insure that your clip is exactly what you want. Then you can rehearse it, and do several takes..   After a while, you might get there.  But remember, the internet is all about being authentic. Too rehearsed can be a problem.  Plus, what is it going to cost for you to spend hours on the rehearsal of your subject matter expert.

                 

What is a QR Code? Linking e-content & print

December 22nd, 2010

I wrote this for Small Biz Chicago. Reposted here.

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What’s a QR code? How to use new 2-D barcodes to link print with the Internet

By Mark Goodman, Guest columnist

What is this 2-D Barcode? How are businesses using it to link print content with their Internet strategies?

Have you ever seen a barcode like the one shown below? In the parlance of the Internet, they are QR codes.


A  QR code, which links to the e-Conversation Portfolio page.

These two dimensional representatives of data were invented by a Toyota subsidiary, wanting to better track automotive parts in the mid-1990s.  As smartphones became more prevalent, they were adapted to link print to some type of URL.

You may have first seen a QR code in a magazine. I first saw one in a golf magazine in Hawaii a few months ago. Then I started to notice them in fashion and travel publications.  A month later, the codes were visible in such publications as Time, National Geographic Chicago Tribune, etc.

So, what kind of content was linked to QR codes? As it turned out, the codes were linked to a variety of media applications.  A fashion line linked to a video that showed behind the scenes at New York Fashion Week. A hair dryer went to a set of slides that provided more information on how the device functioned. The Chicago Tribune linked the movie review section to the film critic’s video review. The Chevy Dealers of Chicago offered a link to a dealer locator.

But print publications are not the only place for a QR code. A direct mail piece  from a local hospital included a QR code linked to registration for an e-newsletter.  A rental property included a QR code linking to a more information on the available apartment. A restaurant put a QR code on the door linked to reviews of the restaurant on Google. A nonprofit is featuring QR codes in its brochure as a bonus for higher level sponsorship.

What are some tips for using QR codes? Here’s a few to consider:

Think about what to link to: Videos and  mobile friendly websites work best. A video allows for the viewer to take the next step in getting to know you. Plus, it does not require the viewer to do anything else other than just press “play.”

  1. Try out the link on your smartphone before you put it in print. Make sure that the link works well and that the experience on a small screen is reasonable.  One of National Geographic‘s QR Codes linked with a very hard-to-read website.  Then, when you hit the link in the middle of the site, an iPhone went to a Flash site that it could not read.
  2. Lastly, include a little piece explaining how to access a QR code reader.

When creating content, consider how it can be used across various media. At e-Conversation Solutions, our process focuses on the questions that your customers and prospects are asking you. Take those questions and answers and make them part of the dialogue that you have with your community.  Ask a question with a QR code, then answer it in your link.

Remember that a QR code requires a smartphone. Smartphones are the fasted growing category of mobile devices, and they are catching on rapidly among business owners. Still, you won’t reach everyone. But even among those who don’t use smartphones, if nothing else, a QR code will surely start a conversation.


Special thanks to:

Ann Meyer

                 

Use Blue Ocean Strategy to prioritize your marketing efforts

December 18th, 2010

Think about Blue Ocean Strategy when looking for the resources to implement new marketing and sales efforts

I did a presentation  on December 7th for First Bank and Trust.  The presentation’s focus was “Gaining Competitive Advantage in Today’s Economic Environment”.  Part of my presentation included suggestions about some processes to analyze your current situation, then act to grow your business.  I went back and revisited Blue Ocean Strategy from Kim and Mauborgne.  The approach suggests that you don’t compete in an existing market space, instead move to an uncontested one.  You don’t try to beat your competition, but make competition irrelevant. You create and target new demand for your product

They offer the Eliminate-Reduce-Raise-Create Grid to help organize your thinking.  How does this work?

Eliminate-Determine if there is anything you can do that is taken for granted and has minimal yield.  Perhaps there is a trade show you have been going to for years that piqued your personal passion, but had limited value for a company.  There was a company that went to the EAA show in Oshkosh … not sure of the value, but it’s a cool show to go to.  Are you running ads that don’t seem to yield much traffic anymore?

Reduce – what factors can be reduced below industry standards.  Look at options that may be counterintuitive.  If you hire sales people with the idea that “I’ll give them a year and see what they can do” or sign up reps and then replace them, maybe there is another approach.  When you reorganize customer support, try to free up one of them to get involved with social media. Offer your sales people a lower commission in return for better prospecting and customer support.

Raise- what can you commit to do better than your competition.  For internet companies, raising above brick and mortar is essential.  Zappos offered free shipping and incredible customer service.  In professional services, being local and accessible can be key to attracting clients from the “big guys”.

Create- What is out there that is entirely new and different.  It can place you apart from your competition.  Redbox moved video out of the store, into a vending machine; while Netflix moved fulfillment on line.  A professional services company saw that the “big guys” were downsizing and eliminating experienced partners.  This company created a comfortable space where these partners could move and bring some clients with them.

Blue Ocean Strategy sites two examples of companies that demonstrated the process.  Southwest Airlines eliminated First Class and the Hub and Spoke system.  Created a whole new customer experience.  Cirque du Soleil eliminated the animal acts and star performers.  Created an artistic story that combined elements of circus, live theatre and dance.

As you look at your budget and marketing plans for 2011, think about where you can eliminate, reduce, raise, and create.

                 

QR Code Series Part 2: Standards battles

October 20th, 2010


Mark Goodman

If you couldn’t already tell, we really like QR codes. They are a great way to link your print campaign to the e-content world. You can scan the code with your smartphone and it links you directly to web content.

They are a perfect way to get your print readers to a short video showcasing your expertise…. consider this one that links to one of our videos on creating an e-network:



But, these are also QR codes. They require different readers….







So, why so many?

I have been through standards battles before. When something new comes out, there are choices. Each choice has its advantages and disadvantages. Some choices are visible to users, such as VHS vs. Beta; or your choice in various video game players. Others are invisible, like GSM vs. CDMA.

I am not going to discuss the advantages of each QR code option. While it may be frustrating to you as a user, (you will have to download several readers to fully take advantage of the technology) have some patience. Premature selection of a standard can create a solution that may have ongoing issues. One example is WiFi.

For many years, the Motorola engineers fought the idea of people using WiFi for voice. In reality, the standard worked well for data, but not voice. But, it was the standard and became ubiquitous. Companies like (SKYPE, Vonage etc) had to figure out a way to make it work.

We will see what happens. We may evolve into a standard; a viewer may be created that will read all of the different codes or you as the user will have to continue to manage the diversity. For now, the most important task for users is to get involved. There is nothing like a robust market demand to help “make it work”.