Don’t wait for the government.  3 areas where you can have an impact!

During the primary season, candidates have been asked about their plans to have the government improve life in America. As a small business owner or executive, you shouldn’t wait. When

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What can a business learn from the NFL draft

The NFL draft is in Chicago. Commentators are ripe with analysis of draft selections. Players are being compared with past choices and team needs. Every team asks four questions when

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Pick an expert that works for you

Small business owners are often admonished to focus on their business expertise and outsource support activities to others. But choosing a professional to support your business initiatives can be confusing

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Is your website ready for smartphones and tablets?

Your website provides a lasting impression of your business. A dated web presence suggests a business that is behind the times. The profusion of smartphones and tablets has initiated changes

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How to Look Great Online

I got an email today from a highly respected business person. But instead of reading the note, I was focused on his picture. Too often, people online look like inmates

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Working with companies from outside the U.S.

Working with a small business based outside the U.S. can be challenging, but rewarding I was working with one of my clients recently. He has a relationship with a small

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3 ways to improve your customer service

In the last few weeks, I have had three experiences with suppliers. One delighted me, one disturbed me, and one disappointed me. Let’s learn from each of them. First, Delight.

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