Is your website ready for smartphones and tablets?

Your website provides a lasting impression of your business. A dated web presence suggests a business that is behind the times. The profusion of smartphones and tablets has initiated changes

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How to Look Great Online

I got an email today from a highly respected business person. But instead of reading the note, I was focused on his picture. Too often, people online look like inmates

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Working with companies from outside the U.S.

Working with a small business based outside the U.S. can be challenging, but rewarding I was working with one of my clients recently. He has a relationship with a small

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3 ways to improve your customer service

In the last few weeks, I have had three experiences with suppliers. One delighted me, one disturbed me, and one disappointed me. Let’s learn from each of them. First, Delight.

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